Consulting & Implementation for Zoho Desk
Fast, professional implementation that boosts productivity and customer satisfaction.
Key features of Zoho Desk
Omnichannel support
Brings support requests from email, chat, web forms and more into Zoho Desk
Help Center
Lets customers find answers themselves before asking for help.
Smart SLA management
Makes sure every response is on time.
Flexible customization
Design workflows around each business's needs
Easy integration
Connects with a wide range of other apps
Zoho ecosystem
Integrates easily with apps in the Zoho ecosystem
Data security & Privacy
Zoho Desk complies with international security standards to keep user data safe
ISO/IEC 27001
ISO/IEC 27701
ISO/IEC 27017
ISO/IEC 27018
SOC 2 Type 2
GDPR
Awards
G2 and Gartner recognize Zoho Desk as one of the best customer support platforms
G2
#1 in user satisfaction in the Help Desk category
Gartner
Gartner's Magic Quadrant:
CRM CEC '23
Zoho Desk pricing
Express
For small teams that need basic ticket management
$7/user/month
billed yearly
Basic ticket management
Email & Webform
Basic reports
Standard
Basic ticket management, plus a Help Center where customers can read guides and FAQs
$14/user/month
billed yearly
Everything in Express
Knowledge base
Custom reports
Buy Zoho Desk through Optimus
You can buy Zoho Desk directly on the Zoho website with a credit card, or through Optimus. Buying through Optimus gives you these benefits:
Optimus issues a full VAT invoice
Pay in VND by bank transfer
Activation within 4 working hours (other partners usually take 2-5 working days)
0% foreign contractor tax (other partners charge 10% foreign contractor tax)
How the amount in VND is calculated
Cost (VND) = List price on the Zoho website (USD) * USD exchange rate * 1.025
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USD exchange rate: Vietcombank's rate, from the Foreign exchange rates table, Sell column
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1.025: covers a 2.5% bank fee, which includes the currency conversion fee and the foreign transaction fee. These fees apply when paying in USD to a company abroad, and usually range from 2.5% to 3.5% depending on the bank.

Implementation by Optimus
We help you implement Zoho Desk effectively and quickly, and get the most out of its features.
Implementation steps
Gather detailed requirements, advise on automation
Configure and customize Zoho Desk
Test run
Training and handover
Support and maintenance
Implementation steps
Based on your specific requirements, Optimus will quote the implementation time and cost

Self-implementation
You can implement it yourself if you have staff familiar with setting up Zoho Desk.
If you choose this option, contact Optimus for support. Optimus will show you how to use Zoho Desk to solve your problem and give you guides so you can do it yourself.
Implementation cost
Frequently asked questions
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Need advice?
Contact us now!

