top of page

Consulting & Implementation for Zoho Desk

Fast, professional implementation that boosts productivity and customer satisfaction.

authorized-badge-new.png

Optimus – Zoho's official partner in Vietnam

Optimus has successfully implemented Zoho Desk for many businesses, serving both external customers and internal departments.

Key features of Zoho Desk

Omnichannel support

Brings support requests from email, chat, web forms and more into Zoho Desk

Help Center

Lets customers find answers themselves before asking for help.

Smart SLA management

Makes sure every response is on time.

Flexible customization

Design workflows around each business's needs

Easy integration

Connects with a wide range of other apps

Zoho ecosystem

Integrates easily with apps in the Zoho ecosystem

Data security & Privacy

Zoho Desk complies with international security standards to keep user data safe

ISO/IEC 27001

ISO/IEC 27701

ISO/IEC 27017

ISO/IEC 27018

SOC 2 Type 2

GDPR

Awards

G2 and Gartner recognize Zoho Desk as one of the best customer support platforms

G2

#1 in user satisfaction in the Help Desk category

Gartner

Gartner's Magic Quadrant:
CRM CEC '23

Zoho Desk pricing

​Express

For small teams that need basic ticket management

$7/user/month

billed yearly

Basic ticket management

Email & Webform

Basic reports

Start free trial

Standard

Basic ticket management, plus a Help Center where customers can read guides and FAQs

$14/user/month

billed yearly

Everything in Express

Knowledge base

Custom reports

Start free trial

Professional

Multiple departments, workflow automation, API integration with other software

$23/user/month

billed yearly

Everything in Standard

Multiple departments

API integration, webhooks

Start free trial

Enterprise

For large businesses with complex workflows and many departments, with Zia (AI agent) and sandbox

$40/user/month

billed yearly

Everything in Professional

Zia AI Agent

Sandbox

Start free trial

Buy Zoho Desk through Optimus

You can buy Zoho Desk directly on the Zoho website with a credit card, or through Optimus. Buying through Optimus gives you these benefits:

Optimus issues a full VAT invoice

Pay in VND by bank transfer

Activation within 4 working hours (other partners usually take 2-5 working days)

0% foreign contractor tax (other partners charge 10% foreign contractor tax)

How the amount in VND is calculated

Cost (VND) = List price on the Zoho website (USD) * USD exchange rate * 1.025

  • USD exchange rate: Vietcombank's rate, from the Foreign exchange rates table, Sell column

  • 1.025: covers a 2.5% bank fee, which includes the currency conversion fee and the foreign transaction fee. These fees apply when paying in USD to a company abroad, and usually range from 2.5% to 3.5% depending on the bank.

icon trien khai.jpg

Implementation by Optimus

We help you implement Zoho Desk effectively and quickly, and get the most out of its features.

Implementation steps

Gather detailed requirements, advise on automation

Configure and customize Zoho Desk

Test run

Training and handover

Support and maintenance

Implementation steps

Based on your specific requirements, Optimus will quote the implementation time and cost

icon tu trien khai.jpg

Self-implementation

You can implement it yourself if you have staff familiar with setting up Zoho Desk.

​

If you choose this option, contact Optimus for support. Optimus will show you how to use Zoho Desk to solve your problem and give you guides so you can do it yourself.

Implementation cost

Frequently asked questions

  • 01
  • 02
  • 03
  • 04
  • 05
  • 06

Need advice?

Contact us now!

Services you're interested in
bottom of page